Frequently asked questions
These are the questions that come up most often about the Clavendro Digital contact and inquiry forms. If yours isn't answered here, the form itself is the fastest way to ask it.
Your first question
Sending an inquiry
The form asks for your name, a working email address, a subject line, and your message. Phone is optional — you can leave it blank and still get a reply. All four required fields are needed for a reply to make sense: without an email there's nowhere to send an answer, and without a message there's nothing to answer.
Submitting replaces the form with a confirmation message on screen, so you can see the request was handed over. If you'd rather keep a copy before sending, write the message in a document first and paste it in — the form accepts plain text. There is no attachment field, so describe what you need in the message itself and mention any files that matter so a reply can ask for them.
Response times
Timing depends on how much checking a question needs. Simple questions about the form, the phone number, or how an inquiry is handled generally get an answer the same day or the next. A request that needs someone else to confirm details takes longer.
Most inquiries get a first human reply within one business day. Requests that require checking something with another person can take two business days. Inquiries arriving Friday afternoon are typically answered Monday.
If something is genuinely time-sensitive, the phone number shown on the site is the faster route. Mention that urgency when you call and give the short version of the question first — you can always send the longer detail through the form afterwards. Both routes reach the same team, so nothing is lost by mixing them.
Using the phone number
The number is displayed on every page, not just the contact page, so you don't have to hunt for it. Calling is the right choice for urgent matters, for quick questions that don't need a written record, or if you've already submitted an inquiry and want to add something immediately.
Voicemail works if nobody picks up. Leave a number and a sensible time to call back — a weekday window is easier to hit than "any time". If you reach voicemail outside working hours, the message is picked up on the next working morning rather than overnight.
Written inquiries and calls don't compete. If you called and then sent the form, say so in the message — it saves the team asking the same question twice.
Prefer writing? Send an inquiry through the form.
Error messages and confirmations
The form tells you what to fix and confirms when it's sent. Neither step is silent, so you never have to guess whether a request went through.
Inline validation catches format problems, most often in the email field, before you submit. Error text appears under the field that needs fixing and stays there until it's corrected.
A confirmation message replaces the form on screen and restates the phone number, so the faster route is right there if the matter turns urgent.
If you don't see that confirmation, the submission didn't go through — nothing was received on this end. Send it again, or call and read the question aloud.
Required fields explained
Required simply means the reply depends on it. Marking four fields required is a deliberate choice: fewer required fields means fewer reasons to abandon the form, but dropping below these four would make a reply impossible.
Helps route your message and makes the reply human.
This is where the answer is sent. A typo here means the reply never arrives.
A one-line summary that tells the team what this is about.
The request itself. Longer is fine — the reply is only as specific as the question.
Optional. Add it when a spoken answer would be quicker than a written one.
If you're unsure what to write, the guide on what to include in a message walks through the details that make a first reply useful — scope, timing, and anything already decided.
What happens to your information
Submitted details are used to answer your inquiry and keep a record of the correspondence. They aren't sold to list brokers, and a form submission doesn't sign you up for marketing messages. A privacy policy link appears in the site footer on every page, and the Privacy & Your Information page covers retention, deletion requests, and how to ask questions about submitted data.
If you want a message removed after it's been answered, say so in the reply thread or call and ask. Deletion requests are handled the same way any other inquiry is: someone confirms receipt, then confirms when it's done.
Accessibility questions
The form can be completed with a keyboard alone, every field carries a real label for screen readers, and validation messages are announced rather than shown only as color. The Accessibility & Form Usability page has the detail.
If the form blocks you
A working alternative on every page
If something blocks you from submitting, calling the number is a working alternative. The team can take the same details over the phone and start the same reply. Labels, error text, and the confirmation message all stay in the same plain wording whether you write or call.
Still not answered?
If your question isn't covered above, the form is the quickest way to ask it. Mention the question directly and the reply can be short. If it's urgent, call instead — the number is shown on every page and answered during working hours, Monday to Friday, 9:00 AM – 6:00 PM.